Explanation of Services & Consent

As part of providing a psychological service to you, All Psyched Up will collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other relevant information as part of providing psychological services to you. This collection of personal information will be a necessary part of the psychological assessment and treatment that is conducted.

Our service does not prepare statements, letters or reports for court proceedings.

Your personal information is gathered as part of your assessment and treatment. Your personal information is retained to document what happens during sessions and enables the psychologist to provide a relevant and informed psychological service to you. As an adult client (18+), your information will be securely stored for 7 years after last contact. As a young person (15-18), your information will be securely stored until you are 25 years of age.

Your information is stored using secure online filing systems that adhere to Australian Privacy Principles. In the interests of your privacy, your information is used only by your psychologist, and the authorised personnel of the practice (as necessary) in accordance with All Psyched Up's policies and procedures. 

There may be times where it may be helpful for your psychologist to liaise with other people or agencies that are relevant to your goals. If you utilises a Mental Health Treatment Plan under the Better Access to Mental Health Scheme, then your psychologist must provide summary reports to your GP or Paediatrician regarding your treatment progress. As part of standard practice, our clinicians engage in supervision and consultation in order to ensure high-quality care. As such, your case may be discussed using only de-identified information in order to protect your confidentiality. Please note that signing this form acknowledges your consent to allow us to provide Medicare reports to referring practitioners and to consult with colleagues about your case.

At any stage, a client is entitled to access their personal information kept on file, subject to exceptions in the relevant legislation. A client may view the non-copyrighted material recorded in their file upon written request and production of identification. If the client is an adolescent, the client’s consent will be sought before material is accessed by a parent. Adolescent clients who seek to access their file can do so via written request.

All personal information gathered by the psychologist during the provision of the psychological service will remain confidential except when:

• it is subpoenaed by a court, or disclosure is otherwise required or authorised by law; or

• failure to disclose the information would place you or another person at serious risk to life, health, or safety; or

• your prior approval has been obtained to communicate with another professional agency or another person.

• When consulting with colleagues, or in the course of supervision, your psychologist will be required to conceal your identity and any associated parties involved; and to preserve your privacy at the utmost professional manner in accordance with the APS Code of Ethics.

Your personal information will not be used, sold, rented, or disclosed for any other purpose.

Where appropriate, a service may be provided by telephone or videoconferencing. You are responsible for the costs associated with setting up the technology needed so you can access telehealth services. Your psychologist will be responsible for the cost of the call to you and the cost associated with the platform used to conduct telehealth services. 

Telehealth sessions are conducted on Microsoft Teams, which uses encrypted, secure video and audio. As with in-person sessions, everything discussed is confidential, subject to the usual legal expectations (risk of serious harm, court order or mandatory reporting obligations). Sessions are NOT recorded unless you are told otherwise and give written consent. Screenshots, screen recordings or sharing of this session outside the clinical record are not permitted by either party. 

To engage in telehealth consultations, you will need access to a quiet, private space; and the appropriate device, i.e., smartphone, laptop, iPad, computer, a camera, microphone and headphones; and a reliable internet connection. By joining telehealth appointments you consent to receiving psychological treatment via telehealth and understand that telehealth carries the same confidentiality protections as face-to-face sessions but that no electronic transmissions can be guaranteed 100% secure. Telehealth may not be suitable for all presentations and your psychologist may recommend in-person care if needed. You may withdraw consent for telehealth and request in-person appointments at any time. 

The cost of a 50-minute consultation is as follows, and is payable at the end of the session via EFTPOS;

Note: All Psyched Up accepts self-managed or plan-managed NDIS participants only.

Accounts must be up to date for services to continue. All Psyched Up reserves the right to suspend future appointments until your invoices are paid in full. We also reserve the right to take further action to recover outstanding invoices via a debt collection agency. 

If a Mental Health Treatment Plan from a GP, Paediatrician or Psychiatrist is used, then you will eligible to claim a Medicare Rebate for a specified number of sessions per calendar year. Alternatively, you are able to claim a rebate from your private health insurance. Please note that private health insurance claims cannot be used in conjunction with Medicare rebates.

If for some reason you need to cancel or postpone your appointment, please give your psychologist at least 48 hours notice, otherwise a fee will be charged.

If a cancellation was made due to unavoidable circumstances, then we will try our best to reschedule the appointment. If two consecutive cancellations are made, then it is at All Psyched Up’s discretion to request fees are prepaid for future sessions or to restrict the session times available to you.

Please note that assessments involve not only the session itself but also a significant number of hours allocated for report writing and analysis. These hours are carefully planned around your original appointment to ensure a timely and accurate assessment process. Rescheduling assessments may delay both the assessment and the completion of your report. As such, reschedules or cancellations within 10 business days of your appointment will incur a fee. 

Communication Methods:

We may use the following methods to communicate outside of scheduled appointments:

• Phone call/voicemail

• SMS/Text message

• Email

Response Times:

We aim to respond to communication during working hours within 3-5 business days. We do not respond to messages:

• After hours

• On weekends or public holidays

• During periods of leave

If urget or in crisis, please contact emergency services of a 24 hour support line.

Boundaries of Contact:

To protect your privacy and maintain a clear therapeutic relationship, we:

• Will not connect via personal social media accounts

• Will not engage in casual or social conversations outside of appoinments

• Will not provide advice or therapy via text or email

Cancellations and Scheduling:

Appointments can be rescheduled or cancelled by contacting us via phone or email. Please provide at least 48 hours' notice. 

I give permission for the treating psychologist to consult with, receive information from or release information to: